BT WiFi booster discount survey scam warning

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Friendly-looking email: “BT Home WiFi Survey.” Answer eight simple questions, get an exclusive 60% discount on a WiFi booster — automatically applied. Purple “START THE SURVEY” button. BT colours, BT logo, BT tone.

Not from BT. Not a survey. A reward scam — low threat on the surface, data and payment grab underneath. The survey hook is deliberate: it feels harmless enough to lower your guard before the ask.

What it claimed

BT is running a Home WiFi Survey — you are selected
60% discount on a booster, no code needed
“Only 247 spots left”
Eight quick questions, then the discount unlocks

Why it is bait

Brand dress-up — logo and colours, but sender domain is not BT
Scarcity — “247 spots left”
Too good, too easy — big discount for a short survey, no account number, no name
Survey reward hook — feels harmless; lowers your guard
Wrong destination — button goes somewhere other than bt.com

The survey is a funnel. Personal details, address, card at a fake checkout, sometimes a subscription you never meant to take. Some versions track your browsing or bounce you to other scam sites. BT is not involved.

Stop. Pause. Ask three questions.

Stop!
Pause!

Before you start the survey:

Is it urgent?
Do you know who it is from?
Is it really from who it is from?

“Only 247 spots left” is urgency dressed as a treat. BT marketing to existing customers uses your account — not a random blast with a countdown. Not sure? Likely a catch. Do not click. Do not answer the questions.

What to do instead

Delete the email. Block the sender.
If you want to check offers or your account, go to bt.com yourself — type it or use the app.
Do not enter card details through a link that arrived uninvited.

Already clicked and paid? Contact your bank, change your BT password if you have one, change your email password, turn on multi-factor authentication (mfa), and watch for odd charges. Full checklist: what to do after a miss.

A self-check

Honest question: if BT really offered you 60% off a booster, would they need eight survey answers and a link from a stranger’s domain — or would it show in your account when you log in normally? Which route would you use next time?